Refund Policy for Merfal Hotel Website in Saudi Arabia
At Merfal Hotel, we strive to provide excellent service to our guests. In the event that you need to request a refund for a reservation or booking made through our website, please review our Refund Policy below:
1. Cancellation and Refund Eligibility
1.1. Refunds are subject to the terms and conditions of your reservation or booking. Please refer to the specific cancellation policy associated with your reservation for eligibility.
1.2. Cancellation policies may vary depending on the type of reservation, room rate, and time of cancellation.
2. Refund Process
2.1. To request a refund, please contact our reservations team or the email provided on your confirmation receipt.
2.2. Your refund request will be reviewed by our team, and eligibility will be determined based on the cancellation policy in effect at the time of booking.
3. Refund Timeframe
3.1. Once your refund request is approved, refunds will be processed within [number] business days.
3.2. The time it takes for the refund to reflect in your account may vary depending on your financial institution.
4. Non-Refundable Reservations
4.1. Some reservations may be non-refundable or subject to a penalty for cancellation. Please check the terms and conditions of your reservation before requesting a refund.
4.2. Non-refundable reservations may not be eligible for a refund, except in cases of extenuating circumstances.
5. Refund Exceptions
5.1. Refunds may be issued in exceptional cases such as duplicate bookings, payment errors, or other circumstances deemed appropriate by Merfal Hotel.
5.2. Please contact us directly if you believe your situation warrants an exception to our standard refund policy.
6. Contact Information
If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact our reservations team at [email protected]
This Refund Policy is designed to provide clarity on the refund process for reservations made through the Merfal Hotel website. We value your patronage and aim to handle refund requests fairly and efficiently. Thank you for choosing Merfal Hotel for your accommodation needs.
